You see the roles in your brand admin under System → Staff & roles → Roles. Each role shows how many people have it and how many permissions it holds.
Admin
Full access. Admin has every permission and cannot be edited, renamed or deleted. Your brand must keep at least one active Admin, so the only Admin cannot be removed or given another role. An Admin can also change or remove your own brand admin sign-in, so give Admin only to people you trust. You can always take control back from your Owner Account → Staff access.
Support
- See the overview, customers, orders and invoices.
- See tickets, and reply to, assign, prioritise and close them.
- See and answer live chats.
- See services, open a service's control panel, reset its panel password and refresh usage.
- See products and prices, and domains.
Support does not see payments or the money figures on the overview.
Sales
- See the overview, and see and add customers.
- See orders, and place, edit or cancel orders.
- See invoices and create an invoice.
- See and answer live chats.
- See services, products and prices, and domains.
Billing
- See the overview, and reports and analytics with money figures.
- See customers, and place, edit or cancel orders.
- Create, edit, void or reissue invoices.
- See payments and wallets, and mark invoices or orders paid.
- Handle cancellation requests.
- See your brand's support balance, capacity and add-ons.
- See and reply to tickets. See services, products and prices, and domains.
Refunds and customer credit are left out of Billing on purpose, because they send money out. Add Refund a payment or Add, remove or freeze customer credit by hand if you want Billing to have them.
What only Admin has at the start
Changing store settings, connecting payment gateways, managing staff and roles, seeing the activity log, resetting a customer's password or signing in as them, and managing affiliates are only in Admin at the start. You can add them to any other role.
When you change a ready-made role
A ready-made role you have not changed shows Ready-made. It follows the ready-made list, so if we update that list, the role gets the update too. Once you change it, it shows Ready-made, changed by your team and keeps exactly what you chose. Go back to ready-made undoes your changes. See Change what a role can do.
You can't rename or delete Support, Sales and Billing.
Common problems
A staff member says a screen is missing
The menu only shows screens their role includes. Give their role the permission, or give them another role.