Before you start
In the brand admin, your role needs See staff, invites and roles and Invite, change roles, remove staff. You cannot change your own role, or someone whose role has permissions yours doesn't. The brand's only Admin cannot be changed or removed: give someone else the Admin role first.
Change someone's role
- Sign in to your brand admin.
- In the menu, open System → Staff & roles.
- In the person's row, choose a new role from the role list.
- If they lose permissions, check what they lose, then click Change role.
Remove someone
- In the person's row, click Remove access.
- Click Remove access again to confirm. In your Owner Account, type Your Owner Account password first.
What happens next
A new role works right away. A removed person is signed out on every device and gets an email that their admin access was removed. Their activity history stays. To let them back in, send a new invite.
Only in your Owner Account
Open your Owner Account, choose the brand and click Staff access. In a person's row you also have:
- Suspend: signs them out and stops them signing in. Their role and history stay. They get an email that their access is paused.
- Restore access: lets a suspended person sign in again with their current password.
- Reset password: signs them out on every device and emails them a link to choose a new password. Their old password stops working, so they can't sign in until they use the link. The link works for 7 days.
Your own row, marked You, can be suspended or removed here too while another Admin exists. That ends your own brand admin sign-in.
Common problems
Remove access is greyed out on an Admin
They are the only Admin. Give another person the Admin role first.
A role in the list is greyed out
Your own role doesn't include all of that role's permissions. Ask an Admin, or make the change from your Owner Account.
I only see the role name, not a list
It is your own row, they are the brand's only Admin, or your role can't change this person.