Accept a staff invitation

In short

Open the invite email and click Accept invite. Type your name, choose a password and click Accept and sign in. The link works for 7 days.

  • Team & roles
  • Updated October 2026

This page is for the person who was invited. As the owner, you can send it to new staff.

Steps

  1. Open the invite email. Its subject is like 'You're invited to Bright Hosting', or names the person who invited you.
  2. Click Accept invite. A page opens that says Join Bright Hosting and shows your role.
  3. Check the Email. It is the address the invite was sent to and can't be changed here.
  4. Type Your name.
  5. Choose a Password of at least 8 characters, and type it again in Confirm password.
  6. Click Accept and sign in.

What happens next

You are signed in to the brand admin. The menu shows only the parts your role includes. Next time, sign in on the brand's sign-in page with this email and password. If you forget it, click Forgot password? there.

Common problems

It says This invite link is no longer valid

Invites work for 7 days and stop working once used or cancelled. Ask an admin at the brand to send a new invite. If you already accepted it, sign in with the password you chose.

It says my email is already a customer

Staff and customers need separate sign-ins. Ask the person who invited you to use a different email for staff access.

It says my email already has staff access

Use the normal sign-in page with your existing password.

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