Add or change your card
- Open Owner Account, choose your brand and click Invoices & payment.
- Under Payment method, click Add a card (or Update card if one is saved).
- Enter your card on the secure card page and save it.
- Back on Invoices & payment, wait for Card updated. Future charges use the new card.
When we charge you
Once a card is saved, Payment method shows the Next charge date and amount. On that day we charge the saved card. Without a saved card your renewal can't be charged, so add one before then.
Your invoices
Invoices from Orvoxa lists every payment for the brand, newest first, with Date, What for, Amount and Status. What for says, for example, Plan — first payment, Plan renewal, Plan change, Support balance top-up or Add-on. Status is Paid or Payment failed. Use Older and Newer to see more.
Each brand has its own card and its own list. A plan our team gave you at no charge needs no card; a card is then only used for extras you choose to buy.
Common problems
It says Card not changed
You left the card page before saving. Your saved card stays as it was. Try again.
It says We couldn't save the new card
Your saved card was not changed. Try again.