Your brand card in Your brands then says A plan payment needs attention, and a red notice shows on Plan & capacity and Invoices & payment.
The stages
- Payment overdue: your card could not be charged. The notice says when we try again. You can pay now.
- Payment overdue — grace period: the tries did not work. We do not try your card again now, so pay by the Pay by date yourself to keep everything running.
- Paused: the pay-by date has passed. Your customers' services are suspended, our support team is not answering your customers, and new chats go to your own team. We email you when this happens.
Pay what you owe
- Open Owner Account, choose your brand and click Invoices & payment.
- In the red notice, click Pay … now. No saved card? Click Add a card first. To pay with a different card, click Use another card.
- Confirm with Pay ….
What happens next
Your plan is active again. If it was paused, everything starts again right away, and your next payment is one month (or one year) from today. You do not pay for the days it was paused. We email you when our team is answering your customers again.
While a payment is overdue, you cannot change or cancel your plan here.
Common problems
It says Your card was declined, so nothing was paid
Click Use another card, save a new card, then click the Pay button again.