Before you start
- To move up: a saved card for this brand. See Pay for your plan.
- Your plan payments are up to date.
Steps
- Open Owner Account, choose your brand and click Plan & capacity.
- In Change plan, pick Monthly or Yearly.
- Click Move to … under the plan you want.
- Read the box that opens. It says when the change starts and what is charged today. Click the button to confirm.
What happens next
- Moving up starts now. We charge the difference for the rest of this period to your saved card, and the new plan's limits apply at once.
- Moving down starts on the date shown. You keep everything in your current plan until then, and nothing is charged today. Your plan shows Changes to … with the date.
- Changed your mind about a move that has not started? Click Keep … under your current plan.
Your limits
The capacity card on Plan & capacity shows how much of your plan's limit you use. You cannot move down to a plan that allows less than you use now. See Plans and prices.
Common problems
It says the brand uses more than the plan allows
Reduce what the brand uses first, then change the plan.
It says there is no saved card
Add a card under Invoices & payment, then try again. Your plan has not changed.
The buttons are greyed out
You cannot change a plan that is set to end (click Resume plan first) or while a payment is overdue.
My plan says no charge
Our team gave you this plan, and our team changes it. Write to us.
It says my saved card was declined
Your plan has not changed and nothing was charged. Add a new card under Invoices & payment, then try again.