Choose which emails your team gets

Before you start

Your role needs Change store settings. Admin has it.

The emails

On a new brand, all of these are on at the start:

• New paid order
• Payment received
• New ticket
• Cancellation request
• A service needs your attention: a customer paid, but the service could not be set up on its own.
• A customer says they paid: for example by bank transfer, waiting for you to confirm.
• Someone asked about a plan
• A visitor is waiting in live chat: nobody answered in time, and they were told you will reply by email.
• A top-up was paid twice: a customer paid for a balance top-up a second time. The second payment was not added to their balance: refund it, or add it to the balance by hand.

Steps

1. Sign in to your brand admin.
2. In the menu, open System → Notifications.
3. Under Emails sent right away, switch each email on or off.
4. Under Daily summary, turn Send the daily summary on or off, and choose Your time zone.
5. Under Also send to, click Add an email address to add someone like your accountant. They don't need a login.
6. Click Save.

Who gets them

You, your admins, and staff whose role lets them see that part of your admin. For example, a support person gets new tickets but not payments. Extra addresses get every email that is switched on. If a lot happens at once, we put it in one email instead of many. The bell at the top of the admin shows everything, whatever you switch off.

The daily summary comes at about 8 in the morning in your time zone. It has yesterday's new orders, money received and new customers, plus open tickets, unpaid invoices and suspended services. It is skipped when nothing has happened for a week.

Other emails

• Your staff get emails about their own access: their invite, and when their access is paused, removed or their password is reset. These can't be switched off here.
• Emails to your customers are not on this screen. When renewal invoices and payment reminders go out is set in System → Settings, under Billing timeline.

Common problems