Top up your support balance and turn on auto top-up

Your support balance is the same balance as Deposit in your brand admin. It pays for domains you buy for your brand, .pk registrations, and support replies beyond your allowance.

Add money by card

1. Open your Owner Account and choose your brand.
2. Click Support balance.
3. In the Support balance card, type the Amount to add and click Continue. If the amount is too small, the screen tells you the smallest amount you can add.
4. Check You add and Your card is charged. Cards are charged in US dollars. If your balance is in another currency, the exchange rate is shown.
5. Click the Pay button and finish the payment.

Back on the screen you see Payment received and your new balance. The balance can take a few minutes to update.

Pay by bank transfer instead

1. Sign in to your brand admin. See Open your brand admin.
2. In the menu, open Billing → Deposit.
3. Write to us for the bank details, and send the money. Then, under Top up balance, choose Offline / bank transfer.
4. Type the Amount and a Note with your payment reference, bank and date.
5. Click Submit request.

Our team checks your payment and then adds it to your balance.

Turn on auto top-up

1. On the Support balance screen, find Auto top-up for managed support. It is off until you turn it on.
2. Switch it so it says Auto top-up on.
3. Type your Monthly cap: the most taken from this balance per period.
4. Click Save auto top-up, then Turn on auto top-up to confirm.

Common problems