Accept from the email
- Open the link in the email. The page says Become the owner of Bright Hosting.
- If you already have an Owner Account with that email, click Sign in to accept, sign in, and accept the offer in Your brands (see below). If you do not, go on to the next step.
- Click Accept this brand. To say no, click No thanks.
Accept in your Owner Account
- Sign in to your Owner Account and open Your brands.
- Next to the brand offered to you, click Accept.
- Read the box and click Accept this brand.
What happens next
- You manage the brand's plan, payments and staff.
- The old owner's card does not come with the brand. Click Add a card and add yours before the next payment is due.
- If you had no sign-in to the brand admin, you get one with your email. Set its password under Staff access.
- The previous owner's sign-in to the brand admin is switched off, unless that would leave the brand with no admin. You can change it under Staff access.
- If you had no Owner Account, we make one and email you a link to choose a password.
If a payment for the brand's plan is overdue, the offer says so. If you accept, you pay it.
Common problems
It says This transfer link is no longer valid
A link works for 7 days and stops working once it is used or cancelled. Ask the current owner to send a new one.
It says I am signed in with a different email
Click Sign out, then sign in with the email the brand was offered to.
It says This email can't receive a brand
Ask the current owner to use a different email for you.