Transfer a brand to another owner

Before you start

• The new owner's email address.
• Your Owner Account password.
• Think about exporting your data first.

Steps

1. Open Owner Account, choose your brand and click Transfer brand.
2. Under Who gets Bright Hosting?, type the New owner's email.
3. Type Your Owner Account password.
4. Click Send transfer link.

What happens next

We email them a link that works for 7 days. The brand's Overview shows that the transfer is waiting. When they accept:

• The brand leaves your Owner Account. You can no longer manage its plan, payments or staff.
• Your saved card does not go with the brand. The new owner adds their own card.
• Your sign-in to the brand admin is switched off, unless that would leave the brand with no admin.
• The brand's plan goes with it, and so does any plan payment that is overdue.

Cancel a transfer

Before they accept, open Transfer brand, click Cancel transfer and confirm. The link stops working and the brand stays with you.

Common problems