How customers use a promo code

You make the codes yourself. See Create a promo code.

What your customer does

1. Your customer signs in to their client area and clicks Place Order in the menu. An Order Now button on your website takes them there too.
2. They pick a plan, a domain, how often they pay (Billing Cycle) and any add-ons, and click Next after each step.
3. On the Review step, in the Order Summary, they click Have a promo code? under Plan total.
4. They type the code in the Promo code box. Capital letters do not matter: summer20 works the same as SUMMER20.
5. They click Apply, or press Enter.
6. If the code works, they see, for example, "SUMMER20 is applied: 20% off." A new line, Promo code SUMMER20, shows the amount taken off, and Total goes down. To take the code off, they click Remove code.
7. They click Place Order and go to their invoice. It has its own line, Promo code SUMMER20, with the amount taken off.

What they get

• The discount is for the first invoice of the order. Renewals are at the normal price, and the order screen says so.
• A percentage code takes that share off the plan, its add-ons and a domain on the same order. Tax is worked out after the discount.
• A fixed-amount code works only on orders in your brand's currency.
• A code does not take money off renewals, or off a domain your customer registers or transfers on its own.

Good to know

• The Have a promo code? link shows only while your brand has a code a customer can use right now. Without one, the order screen looks as it always did.
• If your customer typed a code but did not click Apply, Place Order checks it first. If the code can't be used, they see why and no order is placed.
• If they go back and change the plan, the billing cycle, the add-ons or the domain, the code is checked again for the new order.

When a code is not accepted

Your customer sees why under the box. The messages are:

• We can't find this code. Check the spelling and try again. No code with that name at your brand.
• This code is no longer active. You switched it off.
• This code can't be used yet. Its start date has not come.
• This code has expired. Its Valid Until date has passed.
• This code has been used up. It reached its Max Uses.
• This code is not valid for this plan. It is for other plans.
• This code only works for orders in your currency: a fixed-amount code was used on an order in another currency.
• This code can't be used right now. Please contact us. The code is set up wrong: write to us.
• That was a lot of tries. Please wait a little, then try again. Your customer clicked Apply many times in a short time.

Common problems