Create a promo code

A promo code takes money off the first invoice of a new order. Renewals are at the normal price.

Steps

1. Sign in to your brand admin. See Open your brand admin.
2. In the menu, open Billing → Promo Codes.
3. Click Create Promo Code.
4. Type the Code, for example SUMMER20. Letters turn into capitals as you type.
5. Choose the Type: Percentage (%) or Fixed Amount.
6. Type the value. For Value (%), type a whole number from 1 to 100, for example 20 for 20% off. For a fixed amount the box shows your currency, for example Value (USD): type the amount, like 5 or 5.50.
7. Optional: type Max Uses, how many times the code can be used in all. Leave it empty for no limit.
8. Optional: pick Valid Until. Leave it empty for no end date.
9. Click Create.

What happens next

• The code can be used from the moment you create it.
• The list shows its Discount, its Usage (times used out of Max Uses), its dates and its Status.
• A use is counted when an order is placed with the code, paid or not.
• The discount comes off before tax, and it is never more than the order.
• A fixed-amount code works only on orders in your brand's currency. A percentage code works in every currency.
• There is no limit per customer: one customer can use a code as often as Max Uses allows.
• A code works on a new hosting order in the client area. It does not take money off renewals, or off a domain your customer registers or transfers on its own.

Change or stop a code

Click the pencil to change a code, then click Update. Click the bin icon to stop it: it then shows as Inactive and can no longer be used.

Common problems