Keep your Owner Account sign-in safe

Change your password

1. Open Owner Account and click Sign-in & security.
2. Under Password, click Email me a password reset link.
3. Open the email and choose a new password. The link works for 1 hour.

Turn on two-step sign-in

1. Under Two-step sign-in, click Turn on two-step sign-in.
2. In the authenticator app on your phone, add an account and scan the code on the screen. If you can't scan it, click Copy key and type the key into the app.
3. Type the 6-digit code the app shows and click Turn on.
4. Save your ten recovery codes with Copy codes or Download codes, then click I saved my codes.

What happens next

Your next sign-in asks for an Authentication code from the app. If you lose your phone, click Lost your phone? Use a recovery code on the sign-in page; each code works once. Nobody can turn two-step sign-in off for your Owner Account, so keep the recovery codes safe, away from your phone.

To turn it off, click Turn off, enter your password and a code (or a recovery code), then click Turn off two-step sign-in.

You cannot change your email here; write to us to change it. Each brand has its own admin sign-in: manage it with Manage your sign-in under Your brand sign-ins.

Common problems