You run a hosting business without running servers. Your customers see your brand on your website, your checkout and your client area.
What you do
- Choose your plan with us. See Plans and prices.
- Choose what you sell and set your own prices.
- Connect a way for your customers to pay you. The money goes straight to you.
- Go live when your store is ready. See Go live.
What we do
- Run the servers your customers' hosting lives on.
- Run the billing system your store uses: orders, invoices and payments.
- Answer your customers' tickets and live chats under your brand's name, as your plan and your Who answers setting allow. Each reply we send uses one from your plan's monthly allowance. See Who answers your customers' chats and tickets.
Two places you work
- Your Owner Account on orvoxa.com: your brands, your plan with us, your payments to us, staff access, export and transfer.
- Your brand admin, at your brand's address followed by /admin, for example brighthosting.orvoxa.com/admin: customers, orders, products and theme. It has its own sign-in. See Open your brand admin.
When your monthly allowance runs out, extra replies are paid from your Support balance only if you turn on Auto top-up for managed support (it is off at first). Without it, our team stops answering after a short grace period and your own team answers instead. See Top up your support balance.