Accept bank transfers and other offline payments

With an offline method, customers pay you directly and you mark the payment as received yourself.

Add a method

1. Sign in to your brand admin. See Open your brand admin.
2. In the menu, open System → Settings and click Set up offline payments.
3. Under Offline payments (you confirm them yourself), click a suggestion under Popular in your country, or click Add another method.
4. Choose the Type: Bank account, Mobile wallet or Other.
5. Type the Name customers see, for example your bank's name.
6. Under Payment details customers copy, fill in each detail, such as the account number. Click Add a detail for more.
7. Optional: write Instructions for customers (optional), for example "Put your invoice number in the payment note."
8. Tick Show this method to customers at checkout.
9. Click Add method.

When a customer pays

• Your customer picks the method on their invoice, sends the money, clicks I’ve paid and gives their reference.
• Your team gets the email "A customer says they paid". Its Check the payment button opens Manual Payments.
• Check your account, then click Confirm and Confirm again. The invoice is marked paid and the service is set up.
• If you cannot find the money, click Reject, type a reason your customer will read, and click Reject payment. The invoice stays unpaid.

Common problems