Stop renewals, then end it when the paid time is over
- Sign in to your brand admin. See Open your brand admin.
- In the menu, open Catalog → Services and click Manage next to the service.
- Next to Auto Renew, click turn off.
- In Turn auto-renew OFF?, click Turn off auto-renew.
No new renewal invoice is made for this service. Nothing ends the service for you: when its paid time is over (see Period end on the service page), open it and click Terminate. If you do not, it keeps running.
End it now
Open the service, click Terminate, then Terminate again. This cannot be undone.
When a customer asks you to cancel, by ticket or chat, use one of the two ways above.
For refunds, see your Refund Policy.
Common problems
Auto Renew is off but an invoice is still open
Turning it off stops new renewal invoices. An invoice made earlier stays. You can void it on the invoice page.