A product is the plan you sell. A service is what one customer owns after ordering that plan. One customer can have many services.
Where to find services
- Sign in to your brand admin. See Open your brand admin.
- In the menu, open Catalog → Services.
- Search by domain or email, or filter with All, Active, Suspended, Pending or Cancelled.
- Click Manage to open one service.
What the statuses mean
- Pending: ordered, waiting for payment.
- Active: paid and working.
- Suspended: paused, for example for an unpaid invoice.
- Cancelled or terminated: ended.
What you can do on a service
- Change Plan moves the customer to another plan of the same kind (active services only). A higher plan makes an invoice for the rest of the period. A lower plan starts at the end of the current period.
- Extend Subscription adds more billing cycles and makes an invoice for them.
- Auto Renew shows Yes or No. Click turn off to stop renewal invoices for this service.
- Edit dates changes the Next invoice date and the Current period end.
- Related Invoices lists its invoices.
- Suspend, Unsuspend and Terminate: see Suspend, unsuspend or end a service.
If a customer paid but the service could not be set up, the page shows Push to Server. Click it to try the setup again.
Common problems
A paid service is still Pending
Open it and click Push to Server. It only works when a paid invoice is linked to the service.