What is your deposit balance?

This is not your customers' money. It is your own balance with us. The Support balance screen in your Owner Account shows the same balance.

Add money

1. Sign in to your brand admin. See Open your brand admin.
2. In the menu, open Billing → Deposit.
3. Under Top up balance, choose a Method.
4. Pay by card: type the Amount to add and click Continue. Check Your card is charged (cards are charged in US dollars), then click Pay.
5. Offline / bank transfer: write to us first for the bank details. Send the money, then type the Amount, a Note with your reference, bank and date, and click Submit request. We confirm the payment and add it to your balance.

Top-up bonus

When we run a top-up bonus, bigger top-ups get extra credit from us, and a Top-up bonus box above Method shows the levels and what a top-up of each size gets. No box means no bonus right now. The level counts for the whole top-up, a card top-up counts by what your card is charged in US dollars, and bank transfers get it once we confirm them. The bonus is its own line in Recent activity. It is never paid out, and it is taken back if the top-up is refunded.

What you see

• Balance: what you have now.
• Your top-up requests: bank transfers waiting for us.
• Recent activity: every top-up, bonus and charge.

When the balance runs low

• Buying a domain for your brand cannot finish: the screen says We couldn't finish buying and your balance does not go down. See Buy a domain for your brand.
• Paid .pk orders register on their own only while the balance lasts.
• Extra support replies are paid from this balance only when auto top-up is on. See How your support allowance works.

Common problems